Refund and access policy

1. Digital educational goods

Because our textbooks are delivered digitally as complete, DRM-free PDF documents immediately upon payment verification, conventional physical return procedures do not apply.

Review the description, contents and any available sample on the book page before purchasing. Sample availability and scope vary by publication.

2. Circumstances where refunds are provided

We unconditionally issue full refunds under the following scenarios:

• Duplicate transactions: If your card or UPI account was charged multiple times for the same book due to network latency, duplicate charges are fully refunded.
• Technical delivery failure: If our delivery system fails to generate or deliver your personalized download token and our technical team cannot resolve the issue within 24 hours of notification.
• Corrupt or unreadable file: If the delivered file is proven to be corrupted and a replacement copy cannot be accessed.

3. How to request assistance or a refund

To request a refund under eligible conditions, contact our operations desk at:

Eligible refunds are processed back to the original payment source within 5 to 7 business days via Razorpay.